At MUREO, we currently ship orders only within Morocco.
We offer free shipping on all orders across Morocco.
Where Do We Ship?

We currently deliver only to addresses located in Morocco.
At this time, we do not offer international shipping.
If an order is placed with a delivery address outside Morocco, we may cancel the order and contact the customer if needed.
Shipping Cost

Shipping is 100% free on all MUREO orders.
There are no extra shipping fees at checkout.
Delivery Time

Our standard delivery time is usually:
2 to 5 business days
Business days do not include weekends or public holidays.
Delivery times may vary depending on your city, delivery address, courier availability, and order volume.

Order Processing

After you place your order, we prepare and confirm it before sending it for delivery.
Please make sure your information is correct, especially:
• Full name
• Phone number
• Delivery address
• City
Incorrect or incomplete information may cause delivery delays.

Delivery Delays

Most orders are delivered within the estimated timeframe, but delays may occasionally happen.
Delays may be caused by:
• Incorrect or incomplete address
• Customer not answering the phone
• Customer unavailable during delivery
• Public holidays
• Bad weather
• High order volume
• Courier delays
• Delivery issues outside our control
If your order is taking longer than expected, please contact us and we will do our best to help.

Failed Delivery

If the delivery company cannot reach you or the address provided is incorrect, your order may be delayed, returned, or cancelled.
MUREO is not responsible for failed delivery caused by incorrect customer information.
Please make sure your phone number and delivery address are correct before confirming your order.

Order Tracking & Updates

When possible, we may contact you by phone, SMS, WhatsApp, or email regarding your order or delivery.
We may contact you only for order-related reasons, such as:
• Confirming your order
• Confirming your delivery address
• Delivery updates
• Solving an issue with your order
• Customer support

Contact Us

If you have any questions about shipping or delivery, please contact our support team with your order details.