PRIVACY POLICY STATEMENT
At MUREO, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website, place an order, or contact us.
What information do we collect?
When you place an order or contact us, we may collect the following information:
• Your full name
• Your phone number
• Your email address
• Your delivery address
• Your order details
• Messages or information you send to our support team
We only collect the information needed to process your order, deliver your product, and provide customer support.
What the data will be used for?
We use your information to:
• Process and confirm your order
• Prepare and deliver your canvas poster
• Contact you about your order
• Handle cancellations, damaged items, or support requests
• Improve our website and customer experience
• Prevent fraud, misuse, or incorrect orders
• Comply with legal or administrative requirements when necessary
Your information is used only for clear and necessary purposes related to your order and your experience with MUREO.
Mobile Privacy
We offer mobile-optimized experiences that allow you to shop online, check product availability, learn about store events, or receive other information from us. All personal information collected by us via our mobile application is protected by this Privacy Policy.
Social Media Plug-Ins
Our Internet presence uses social plug-ins ("plug-ins") from Facebook and Google to establish a connection to the respective social media site. In some cases, only data on the browser use is passed on. However, if you actively use plug-ins (in your Facebook profile for example) this information is also passed on. The following describes the plug-ins used by us:
Facebook Plug-Ins
Our Internet presence uses plug-ins from the social-media network Facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plug-ins are recognizable by the Facebook logo, sometimes including the phrase "Facebook Social Plug-in". When you click on our web page containing such a plug-in, your browser automatically establishes a direct connection to the Facebook servers. The content of the plug-in is then sent from Facebook directly to your browser and embedded into our web page by this means. Through this plug-in connection, Facebook receives the information you have called up through our website. For this purpose, the Internet address of the web page visited (including your IP address) is sent to a Facebook server in the U.S. and stored there. As a rule, it is not possible for Facebook to identify persons on the basis of the dynamic IP address which is typically assigned to you by your access provider when you surf. According to Facebook's own public statements, this data is not further processed by them, nor is it provided to third parties; after three months it is anonymized so that there is no possibility of it being matched to any person. This will not apply however if you are logged onto Facebook at the time you visit our site. In that case, Facebook can match your visit to your Facebook account. In the event that you interact with the plug-ins, for instance, hit the "Like" button or leave a comment, your browser's information will be sent directly to Facebook and stored there. Please see the Facebook privacy policy for more information on the purpose and extent of the data collected and its processing and use by Facebook, as well as your rights and measures to protect your private data.
If you are a Facebook member and do not wish Facebook to collect data on your visits to our websites, please be sure to log out of Facebook prior to visiting our sites.
By accepting our privacy policy and continuing to use our site while logged into your Facebook account you are opting into allowing our site to offer you an optional subscription to Facebook messenger updates when adding products to the cart. We use this connection to send you an update on the products you may have left in the website shopping cart via Facebook messenger.
You can also choose to unsubscribe anytime by messaging back on Facebook or emailing us.
What information do we share with others?
We may share only the necessary information with trusted service providers who help us complete your order.
This may include:
• Delivery companies
• Payment service providers
• Website and store platform providers
• Customer support tools
• Technical service providers
• Legal or administrative authorities if required by law
We do not sell, rent, or trade your personal information to third parties.
We do not share your information with other companies for their own marketing purposes.
Cookies
Our website may use cookies or similar technologies to help the website work properly and improve your browsing experience.
Cookies may help with:
• Remembering your cart
• Keeping your shopping session active
• Improving website performance
• Understanding how visitors use the website
• Keeping the website secure
• Showing prices or website settings correctly
You can disable cookies from your browser settings, but some parts of the website may not work properly without them.
Links to Third-Party Sites
Our Website may include links to other Internet sites, content, or videos (embedded or direct links) maintained by third parties ('Linked Sites'). We provide Linked Sites to you solely as a convenience, and the inclusion of Linked Sites does not imply endorsement by us of the Linked Sites. You access Linked Sites at your own risk and by accessing them you leave our Website. Linked Sites are not under our control of us and we are not responsible for the contents of any Linked Site, including the privacy policies or tracking technologies they may use. This Privacy Policy Statement only covers our Website and does not cover any other website. We, therefore, have no responsibility or liability for the content and activities of these linked sites. We encourage you to check the applicable privacy policy to determine how they will handle any personally identifying information they collect from you.
Privacy of Children on our Website
Our Website is not intended for use by children under the age of 13, and we will not knowingly collect any information from any person below the age of 13. If we become aware that an individual is under the age of 13 and has submitted any information to us for any purpose without prior verifiable parental consent, we will delete his or her information from our files.
Security
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of personally identifiable information transmitted to us using our Website. To guard your information, our Website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number in transmission to our third-party credit card processor. We do not store any credit card information on our servers.
To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active, and your information is secure. Most browsers offer additional security alerts as well.
Sale of assets
As we continue to develop our business, we may undergo a business transition such as acquiring another company, merging with an existing company, or selling a portion of our assets. In such transitions, customer information is typically one of the business assets that is transferred or acquired by a third party. In the unlikely event that our company or substantially all of its assets are acquired or enter a court proceeding, you acknowledge that such transfers may occur and that your Personal Information can continue to be used as set forth in this Privacy Policy.
Policy Changes
This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy or our information practices change in the future, we will notify you by posting the policy changes on our Website..